Support Operations

Procedure to handle server side issues

1. Procedure to handle server side issues
1. Once we receive a support ticket, make sure you have the below details. Else ask the required information in the first comment/ conversation with custome...
Tue, 30 Oct, 2018 at 4:15 PM
2. Support - Standard Operating Procedures (SOP)
SOP? SOP refer to instructions normally written ones that are intended to document how to perform a certain activity. Ways to Contact LeadSquared Suppor...
Sun, 29 Jul, 2018 at 1:34 PM
3. Support Operations Business Review
MaanasSandeepLakshmanViswasSachinAdyasa    NehaUpasanaSanofarSharmila LindaVir     
Thu, 26 Jul, 2018 at 1:39 AM
4. Intercom
Intercom is the platform which lets you see who your users and visitors are, and you can start having conversations with people personally through targete...
Mon, 6 Aug, 2018 at 5:37 PM
5. All about team members - support
support 
Mon, 6 Aug, 2018 at 5:42 PM
6. Support Training
Support Training Plan KT List Tasks/ Sub-tasks Schedule & Duration POC Status  (Done, Later, In-progress, Pending) LeadSquared Info Overview ...
Tue, 30 Apr, 2019 at 2:30 PM
7. Support Communication Best Practices
Avoid close-ended responses - Try to avoid close-ended responses to customer questions, such as: ‘Yes’, ‘No’, ‘Sure’, ‘Perhaps’. These words not only don’t ...
Sun, 19 Aug, 2018 at 11:54 PM
8. Best Practices to Manage On Hold Tickets
Definition - The On-hold status is similar to Pending, and used to indicate that you are waiting for information or action from someone other than the reque...
Fri, 28 Sep, 2018 at 8:39 PM
10. Support Ops - Shift Hand Off-Process (weekdays & weekend shift) - (3/05/2019)
Ticket Module Assignee  New Assignee  Reason for Hand-off Comments/ Links/ Docs #130155 Attendance unsigned Byjus #130143CAll recording unsigned ...
Sat, 4 May, 2019 at 2:42 AM
15. Internal Escalation Procedure - Support Ops
1. Please check with your aligned buddy for the month on any issues, information. 2. Ping in internal support channel - skype. 3. Check with support team ...
Sun, 19 Aug, 2018 at 10:01 PM