Telephony Connectors

SuperReceptionist (Knowlarity) real time check of data posted to LeadSquared
Super Receptionist Integration: Debugging issues with call logs: Now that the Telephony Logs are disabled – in order to check whether Knowlarity is ...
Mon, 12 Jun, 2017 at 12:58 PM
Time discrepancy in call logs using Generic telephony connector
LSQ Generic telephony connector integration allows call log posted as an activity to the corresponding lead.  This manual API configuration consists of var...
Mon, 12 Mar, 2018 at 2:18 PM
What is the Difference between Assign by Virtual number and lead phone number
 The difference between Assign by Virtual number and lead phone number is The list of phone numbers that are seen under Assign lead by virtual numbers ar...
Fri, 23 Feb, 2018 at 7:36 PM
Ozonetel telephony - Click to call not work
Scenario: A customer has integrated Ozonetel telephony service with leadSquared and getting below error while making outbound call from leadSquared. ...
Wed, 7 Mar, 2018 at 11:42 PM
Exotel- Outbound call error
Scenario: A agent was trying to make an outbound call from leadSquared, while doing this came across the below error. What does this error mean? It...
Mon, 12 Mar, 2018 at 11:57 PM
Call recording is tracked but unable to play the call recording
Scenario:  A customer who has integrated cloud telephony service with leadSquared would be tracking Inbound/outbound phone call activities against the lead...
Tue, 13 Mar, 2018 at 11:52 PM
Ozonetel Agent Popup is not coming for Incoming/Outgoing Call
ISSUE: Ozonetel Agent Popup is not coming for Incoming/Outgoing Call for Users. Solution: 1- Please check whether the Agent Pop Up API Url in th...
Wed, 14 Mar, 2018 at 2:35 PM
How to Add Manually Users in Call Tracking Metrics App
Issue : Customer who are using the Telephony connector "Call Tracking Metrics App " report that their new users are not able to click to call ...
Wed, 14 Mar, 2018 at 11:17 PM
Source&DestinationNumber variation in Generic Telephony Connector - Based on CallType
SourceNumber & DestinationNumber: SourceNumber and DestinationNumber will vary based on Call Type. i.e. During the Inbound Phone Call -> SourceNum...
Wed, 21 Mar, 2018 at 10:34 PM
Generic Telephony - All Call Activities are shown/logged as Missed calls
Hi There! There are certain Mandatory parameters to be posted when Call Log API is invoked as part of Generic Telephony. In case you notice issue st...
Tue, 27 Mar, 2018 at 10:01 PM