At times the User ids contain special characters like - or +


When we lookup the details using Who.leadroot we have to replace + with %2b to find the existing user.


Hyphen - would work just fine however + Symbol does not fetch the User details.


Here is an example user id - lakshman.lsq+bls@yopmail.com


To search for this id + needs to be replaced by %2b as shown below.


lakshman.lsq%2bls@yopmail.com


http://who.leadroot.com/CustomerDetails.svc/Get?user=lakshman.lsq%2bls@yopmail.com


Hope this helps.