Scenario: A agent was trying to make an outbound call from leadSquared, while doing this came across the below error. What does this error mean?
It means that, as per TRAI guidelines, Companies are prohibited from making Unsolicited Commercial Communication to subscribers who have registered themselves in the DNC/NCPR. In other words, 'Promotional Calls' cannot be made to customers who have registered themselves in the DNC/ NCPR.
Solution/ Workaround: One will be able to make only for those number where lead's phone number does not fall under DNC OR our customer can request lead to whitelist his/her phone number from DNC/NCPR, so that you can make outbound calls from leadSquared.