The difference between Assign by Virtual number and lead phone number is

  • The list of phone numbers that are seen under Assign lead by virtual numbers are the missed calls that were not attended by an agent when missed call was tracked through different Virtual numbers.
  • The list of phone number that are seen under Assign lead by phone number are the missed calls from new / existing leads.  

Admin / Marketing user can choose the lead phone number and assign the missed calls to desired owner.